What to do if G Suite Email is not Receiving Emails?
G Suite is a set of products and software developed by Google. It comprises of cloud computing, collaboration and productivity tools. The applications such as Gmail, Calendar, Docs, Sheets, Forms, etc. are the main components of G Suite.
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Get info about G Suite
The services provided under G Suite are free for the users. Along with basic services, enterprise features are also added to G Suite such as custom email address at a particular domain, unlimited cloud storage, administrative tools, advanced settings and round-the-clock support.
As it is a part of Google, data is saved instantly and gets synced to other data centre for the purpose of backup. The privacy and security is properly maintained in all the services of G Suite.
Common issues of Why G Suite Not Receiving Emails
If any organization is unable to receive email settings, the issue is related to G Suite billing or domain settings. Some of the common issues are as follows:
- G Suite account is suspended: If the account is suspended, messages will not be received and will bounce back to the sender of email. It can be fixed by using Google Admin Console.
- Domain registration expired: When the domain name is not renewed, it disables the features of DNS. In some cases, the domain host allow the user to renew it before it gets registered by someone else. In this case, either the domain host is contacted directly or by signing-in to domain host website.
Related Link: How to Fix G Suite Not Working
How to fix G Suite Unable to Receive Email issue?
In case, the user has set up a G Suite account and unable to receive emails, then simple fixes can be tried out to resolve the issue. The issue comes up when the user on the other end gets the error message of ‘message not delivered’. If the user wants to know how to fix your G Suite email when not receiving emails, then follow the steps mentioned below:
First step is to login to G Suite email account.
Then, click menu icon on the top-right of the screen.
After that, click More and it will display more options.
Further, click Admin and then users option on the next page.
Now, select the user which is not receiving emails and then click Account.
Finally, scroll down to the end of the page and select the checkbox of G Suite email and click the Save button.
It might resolve the issue and the user will start receiving emails.
If the issue of G Suite email not receiving email is still not resolved, the technical support of Google can be contacted. The support team can be reached through call, email or live chat. The users can contact the support team for all kinds of Google issues or any G Suite issue. The executives in the support team will provide the best assistance to resolve all the queries. The contact info to reach the support team is available on the official website of Google.